[{"country_short": "USA", "city": "PHILADELPHIA", "description": "BRANCH ADMINISTRATOR\n\n(SERVICE SUPPORT ASSISTANT)\n\n\u00a0\n\nTHE OPPORTUNITY\n\n\n\nGraybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.\n\n\n\nTHE COMPANY\n\n\n\nGraybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of \"promote from within.\" Join our team and let Graybar work to YOUR advantage!\n\n\n\nTHE REQUIREMENTS\n\n\n\n\n\n* Assist Customer Service Department by performing administrative tasks, including: job lot billing to customers, faxing orders and quotations, and providing POD for warehouse shipments.\u00a0\n\n* Process customer credits and deductions, tax certificates, and resolve customer issues.\u00a0\n\n* Perform service functions for the branch, including branch filing and mail, maintaining tax certificate files, and backing up receptionist, as necessary.\u00a0\n\n* Process branch transactions, i.e., returned goods, posting receiving reports, warehouse billing, and cost adjustments.\u00a0\n\n* Depending on position level, participate in Quality Improvement teams in an effort to limit rework, streamline administrative functions, and enhance the service effort within the branch.\u00a0\n\n* Perform other duties as assigned.\n\n\u00a0\n\nSKILLS/EDUCATION/EXPERIENCE\n\n\u00a0\n\nEducation:High school diploma or G.E.D.\n\nExperience:Prior customer service experience is preferred.\n\nKnowledge: Broad knowledge of administrative and service functions. Extensive knowledge of computer modes is preferred. Ability to interface with all levels of employees and management. Excellent data entry and organizational skills.\n\n\n\nNORMAL WORK SCHEDULE\n\n\n\n8:00 a.m. 5:00 p.m. Monday through Friday; Some overtime required\n\n(Note: The normal work schedule may vary depending on location.)\n\n\n\nBENEFITS\n\n\n\nAt Graybar, our advantages and benefits revolve around our motto of \"Plan Well, Invest Well, Live Well\". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays.\n\n\n\nAs an employee-owner, you'll be proud to call Graybar YOUR company!\n\n\n\nGraybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply.\n\n\n\nDetails\nJob ID: 4387\nLocation: PA - PHILADELPHIA\nType: Full Time", "date_new": "2012-05-02 19:39:06", "url": "http://jobs.graybar.com/xml/28335180/job", "country": "United States", "company": "Graybar", "title": "BRANCH ADMINISTRATOR  (SERVICE SUPPORT ASSISTANT)", "reqid": null, "state": "Pennsylvania", "state_short": "PA", "location": "PHILADELPHIA, PA", "uid": 28335180}, {"country_short": "USA", "city": "PHILADELPHIA", "description": "CUSTOMER SERVICE REPRESENTATIVE\n\n\n\nTHE OPPORTUNITY\n\n\n\nGraybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.\n\n\n\nTHE COMPANY\n\n\n\nGraybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of \"promote from within.\" Join our team and let Graybar work to YOUR advantage!\n\n\n\nTHE REQUIREMENTS\n\n\n\n\n\n* Take an active role in selling Graybar goods and services on all inbound and outbound calls.\n\n* Provide support on product selection and application.\u00a0\n\n* Coordinate the prompt handling of all customer requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.\n\n* Assist the customer in the resolution of all disputes and claims.\n\n* May participate in joint sales calls on Graybar customer base.\n\n* Perform other duties as assigned.\n\n\u00a0\n\nSKILLS/EDUCATION/EXPERIENCE\n\n\n\nEducation: College degree or equivalent experience preferred.\n\nExperience: Prior customer service experience is preferred.\n\nKnowledge: Ability to handle a variety of customer situations with enthusiasm and tact. Excellent communication skills. Ability to work with all levels of employees, customers and suppliers.\n\n\u00a0\n\nNORMAL WORK SCHEDULE\n\n\n\n8:00 a.m. 5:00 p.m. Monday through Friday; Some overtime required\n\n(Note: The normal work schedule may vary depending on location.)\n\n\n\nBENEFITS\n\n\n\nAt Graybar, our advantages and benefits revolve around our motto of \"Plan Well, Invest Well, Live Well\". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays.\n\n\n\nAs an employee-owner, you'll be proud to call Graybar YOUR company!\n\n\n\nGraybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply.\n\n\n\nDetails\nJob ID: 4397\nLocation: PA - PHILADELPHIA\nType: Full Time", "date_new": "2012-05-02 19:38:27", "url": "http://jobs.graybar.com/xml/28335154/job", "country": "United States", "company": "Graybar", "title": "CUSTOMER SERVICE REPRESENTATIVE", "reqid": null, "state": "Pennsylvania", "state_short": "PA", "location": "PHILADELPHIA, PA", "uid": 28335154}, {"country_short": "USA", "city": "PITTSBURGH", "description": "ACCOUNT REPRESENTATIVE\n\n(ELECTRICAL, COMM/DATA & INDUSTRIAL SALES)\n\n\u00a0\n\nTHE OPPORTUNITY\n\n\n\nGraybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.\n\n\n\nTHE COMPANY\n\n\n\nGraybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of \"promote from within.\" Join our team and let Graybar work toYOURadvantage!\n\n\n\nTHE REQUIREMENTS\n\n\n\n\n\n* Responsible for sales and service of one or more assigned customer locations.\u00a0\n\n* Solicit new business at assigned locations and identify products and services to meet customer's needs.\u00a0\n\n* Provide products and services according to customer agreement and answer questions regarding capabilities, pricing, shipments, billing, etc.\u00a0\n\n* Authorize return goods in accordance with written agreement and company policies and assist Financial Department in resolving claims and other financial issues.\u00a0\n\n* Arrange and conduct presentations on new products and services.\u00a0\n\n* Relay service needs of customer to appropriate personnel and follow-up on customer requests.\u00a0\n\n* Recommend changes to Graybar and customer's processes to drive down costs.\u00a0\n\n* Assist management in establishing sales and gross profit budget for assigned locations.\u00a0\n\n* Perform other duties as assigned.\n\n\n\nSKILLS/EDUCATION/EXPERIENCE\n\n\n\nEducation: Bachelor's degree or equivalent.\n\nExperience: Three or more year's progressively responsible sales, marketing and/or operating experience preferred.\n\n\n\nNORMAL WORK SCHEDULE\n\n\n\n8:00 a.m. 5:00 p.m. Monday through Friday; Some overtime required\n\n(Note: The normal work schedule may vary depending on location.)\n\n\n\nBENEFITS\n\n\n\nAt Graybar, our advantages and benefits revolve around our motto of \"Plan Well, Invest Well, Live Well\". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays.\n\n\n\nAs an employee-owner, you'll be proud to call Graybar YOUR company!\n\n\n\nGraybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply.\n\n\n\nDetails\nJob ID: 4208\nLocation: PA - PITTSBURGH\nType: Full Time", "date_new": "2012-04-12 03:23:57", "url": "http://jobs.graybar.com/xml/27830792/job", "country": "United States", "company": "Graybar", "title": "ACCOUNT REPRESENTATIVE  (ELECTRICAL, COMM/DATA  and  INDUSTRIAL SALES)", "reqid": null, "state": "Pennsylvania", "state_short": "PA", "location": "PITTSBURGH, PA", "uid": 27830792}]